I work in a very large and well known PR firm in London. We regularly have to deal with all types of PR crisis, for celebrities and for well known brands.
I am not shocked by anything!!!
I will arrange a Skype conversation with you to discuss your problem and how to manage it in the best way.
Clients in the firm I work for pay us THOUSANDS for basically the same service. I could get fired if I was found out - but luckily this site allows me anonymity! Good for you, good for me!
There's no time limit as such but I do suggest around 30mins would be suitable.